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Hole in pavement for months

Reported via desktop in the Pavement Defect (uneven surface / cracked paving slab) category anonymously at 01:27, Friday 14 February 2025

Sent to TfL less than a minute later. TfL ref: FMS7132400.

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There's been this hole in the pavement for absolutely months, maybe even a year or more, it's been covered by a temporary roadworks cover but it needs fixing. I've had to kick the cover back over the hole a couple times. The hole is very very deep. It's outside Mercure Slots. I think it might be the fault of a utility company but it really does need to be fixed after all this time. Thanks

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Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 10:47, Friday 14 February 2025

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to our contractors. If this defect is confirmed as a safety issue this will be made safe within two hours. If a permanent repair is required, we will aim to carry it out within 28 days. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 11:04, Friday 14 February 2025

  • Thank you for taking the time to report this to us. It is much appreciated. This has been investigated and has now been referred to Asset Operations Enforcement. This defect is confirmed as a safety issue and currently has been made safe. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    Posted by TfL at 13:54, Wednesday 19 February 2025

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Saturday 15 March 2025

This report is now closed to updates from the public. You can make a new report in the same location.