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Faeces on the Bus Stop Seat

Reported via mobile in the Shelter needs cleaning (hazardous waste) category anonymously at 15:55, Sunday 23 February 2025

Sent to TfL 19 hours, 52 minutes later. TfL ref: FMS7175601.

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I find it astonishing that this matter has been reported more than two weeks ago, and yet nothing has been done. No cleaning has been sent or blocking the bus for safety issue with tape has been placed. Are the customers in my neighbourhood not deserving of having clean bus stops and if one reports an issue, does it take more than TEN WORKING days to have a cleaning team send to the bus stop to assess the issue. This is a SIMPLE duty of care.

Updates

  • Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 08:07, Monday 24 February 2025

  • Category changed from ‘Damage - other (bus stops and shelters)’ to ‘Shelter needs cleaning (hazardous waste)’

    State changed to: In progress

    Posted by TfL at 11:47, Monday 24 February 2025

  • Thank you for taking the time to report this to us. We appreciate it. Your report has been investigated and we have reported this to our contractors. They will visit the bus shelter and carry out further cleaning within 24 hours as this has been classed as a hazard. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234

    Please also be aware that all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.

    State changed to: Action scheduled

    Posted by TfL at 12:08, Monday 24 February 2025

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    Thank you for taking the time to report this to us. It is much appreciated. You will be pleased to know that our routine inspections had already picked up this issue and it has been resolved. If the issue persists, please raise another report or contact our customer services team on 0343 222 1234.

    State changed to: Fixed

    Posted by TfL at 15:13, Wednesday 26 February 2025

This report is now closed to updates from the public. You can make a new report in the same location.