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Subway lights not working at Hogarth roundabout

Reported via desktop in the Lights out in Pedestrian Subway category anonymously at 15:13, Thursday 6 March 2025

Sent to TfL less than a minute later. TfL ref: FMS7236322.

I first reported this problem back in November and again since then - and you have told me it was solved. But it is not. Is there something wrong with your system? The lights over the stairwells on the south side of the Hogarth subway - in both directions as you exit are not working. So you cannot see as you are coming up the steps - plus a larger lampost nearby is also not working. In addition there are lots of autumn leaves making it slippy when wet. Please can you look into this again. I no longer have photo's of the lampost numbers but I can take them again if necessary. Thank you

Updates

  • Thank you for taking the time to report this to us. It is much appreciated. This will now be investigated by our team and we will aim to update on progress within 10 days. If the issue you have reported is an emergency, we will aim to update you on progress within 24 hours

    State changed to: In progress

    Posted by TfL at 12:55, Friday 7 March 2025

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    Perhaps you can also check the lights on the other side of the roundabout too (ie north side exit)

    Posted anonymously at 10:33, Tuesday 11 March 2025

  • Thank you for taking the time to report this to us. It is much appreciated. This lighting problem has been investigated and we can confirm that there is a fault here. We have now referred this to our contractors, and this will be fixed during our next scheduled works, or sooner if possible. If this issue is related to a power outage this may take longer. Should you need anything else or have any questions, you may wish to contact our customer services team on 0343 222 1234

    Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer

    State changed to: Action scheduled

    Posted by TfL at 09:47, Wednesday 12 March 2025

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Thursday 10 April 2025

This report is now closed to updates from the public. You can make a new report in the same location.