Fixed
Bus stop tile information incorrect
Sent to TfL less than a minute later. TfL ref: FMS7519233.
This bus stop has the following tiles on the flag currently: "towards Cricklewood, Neasden or Brent Cross Shopping Ctr" "112 | 143 | 186" "232 | 324 | 326" "Also buses to Brent Cross Shopping Centre".
Issues a) The towards tile is wrong as no buses from here go towards Cricklewood (the 232 only passes through Dollis Hill, not Crickewood). b) Routes 143, 186 and 326 all terminate at Brent Cross and there are no other routes that serve the stop and do this, making the "Also buses to..." part redundant as they are all already shown on the flag. b) The towards tile already references Brent Cross Shopping Centre, further making the "Also buses to..." part redundant as the info is now duplicated. c) The "Also buses to.." tile is white text on red background rather than black text on white background, indicating it is driver information rather than customer. d) The stop is missing any reference to route 643 which serves it.
Please could you reconfigure the tiles at this stop to fix these issues and make the information clearer for customers using it, such as: "towards Brent Cross Tesco, Dollis Hill or Neasden" "112 | 232 | 324" "Also buses terminating at Brent Cross Shopping Centre" [black text on white tile]
This would cover all routes and directions, and make space for the SMS plate to be moved above the timetable cluster too as it removes a row of redundant tiles (see separate Streetcare report)
Many thanks!
Updates
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Your report has been investigated and we can confirm there is problem here. We have reported this to our contractors and will aim to fix this within 28 days. If new parts are needed this may take a little longer. Thank you for taking the time to report this to us. Should you need anything else or have any questions please contact customer services on 0343 222 1234
To note all Action Scheduled reports are auto closed after 28 days, the fault however will be fixed within the timescale stated above which may be sooner or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.