You can move around with your keyboard
plus
minus
left
right
Drop pin on the map to start a new report
space
Press space again to adjust the location
space
Start new report here Reposition report here
Back to all reports

Trouble connecting to network

Reported via mobile in the Countdown - not working category anonymously at 12:49, Tuesday 6 May 2025

Sent to TfL less than a minute later. TfL ref: FMS7528633.

The display reads that it is having trouble authenticating the connection to the network at stop 597, and I believe there was an id code 1137 - I think it’s been that way for about 48 hours now

Updates

  • We appreciate you taking the time to report this to us. This has now been investigated and we’ve reported this to our contractors. We’ll aim to resolve within 28 days.

    Please be aware that all Action Scheduled reports are automatically closed after 28 days. However, we aim to fix the fault within this timescale, which may be sooner, or in a few cases take a little longer.

    Should you need anything else, or have any questions, you may wish to contact our customer services team on 0343 222 1234.

    State changed to: Action scheduled

    Posted by TfL at 11:01, Tuesday 13 May 2025

  • This has still not been fixed after at least 10 days.....

    Posted anonymously at 18:01, Thursday 15 May 2025

  • The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234

    State changed to: Fixed

    Posted by TfL at 05:32, Wednesday 11 June 2025

This report is now closed to updates from the public. You can make a new report in the same location.