Closed
Delay and lack of service – request for compensation
TfL ref: FMS7673530.
Hello,
On the night of 06:06/2025, I was trying to travel from [Greenford] to [Hounslow] using TfL services. However, due to unexpected road closures and lack of service ,bus did not arrive as scheduled, I was unable to get home. I had to wait outside until approximately 3 hours and eventually was forced to take a taxi due to no alternative TfL options available. The transport status online showed no closures or disruptions at the time, which left me completely unprepared. This experience was not only stressful but also physically uncomfortable due to the cold weather.
I am requesting a refund or compensation for the failed service,. I can provide a taxi receipt if necessary.
Thank you for your time and support.
Updates
-
Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234 or by using this link fill out this form.
Category changed from ‘Roadworks’ to ‘Incorrect timetable information’
-
Thank you for taking the time to report this to us. It is much appreciated. It was investigated by our team and regrettably we are unable to resolve it through Streetcare. In light of this, you may wish to contact our customer services team on 0343 222 1234 or by using this link fill out this form.
This report is now closed to updates from the public. You can make a new report in the same location.