Fixed
Claim for Drainage Failure and Persistent Flooding at 33 Ealing House, Hanger Lane, W5 3HJ
Sent to TfL less than a minute later. TfL ref: FMS7704253.
We write to you on behalf of our client in relation to the above matter to formally raise a claim and complaint concerning the recurring and severe drainage issues adjacent to the property, which are the responsibility of TFL. As illustrated in the attached documentation, including the rainwater gully layout and drainage schematic, it is evident that several gullies and associated surface water channels adjacent to the site have become completely blocked. In particular, the rainwater gullies and manholes on the surrounding pavement and road verge are significantly impeded and inadequate as the gullies should have been at the lowest point. The existing channel drains are choked with debris, rendering them ineffective in managing even moderate rainfall. This blockage has resulted in regular and severe flooding at the lowest point of the property, particularly affecting the entire ground floor, which includes serviced offices within the building. Repeated flooding has caused substantial disruption to daily activities, degradation of property infrastructure, damage to fittings and finishes, tenants’ goods, and increased financial costs for the property management company and its tenants.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue it will be cleared and made safe within 24 hours, or sooner. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.