Fixed
Flooding West Hill Subway
Sent to TfL less than a minute later. TfL ref: FMS7903808.
Flooded subway - forcing pedestrians with baby in arms and schoo children to cross above, dual carriageway. Serious safety problem for pedestrians and drivers.
Updates
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Thank you for taking the time to report this to us. It is much appreciated. This has now been investigated and we have referred it to our contractors. If this is confirmed as a safety issue it will be cleared and made safe within 24 hours, or sooner. Should you need anything else, or have any questions please contact our customer services team on 0343 222 1234
Please also be aware that, all Action Scheduled reports are automatically closed after 28 days. However, the fault will be fixed within this timescale, which may be sooner, or in a few cases take a little longer.
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This should be taken as a matter of utter urgency and residents deserve a clear and transparent update on the repair schedule. The Subway was flooded three times in the last 2 weeks alone, as reported directly via email on July 7 and 16 (see photos attached), and now (yesterday). Residents are increasingly angry that authorities haven’t yet fixed the broken drainage system and keep putting vulnerable pedestrians and drivers at risk, despite years of reports and complaints.
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The action scheduled for your report should now have been completed as detailed in your previous response. On some occasions it does take a little longer than scheduled. If you have any further queries on this, please either create a new report or contact our Customer Contact Centre on 0343 222 1234
This report is now closed to updates from the public. You can make a new report in the same location.